PRIVACY POLICY

The Privacy Policy of Delphi Alchemy aims to inform each visitor about the reasons and the methods of collection, processing and storage of their personal data, the period of their retention in the records of Delphi Alchemy, as well as about their right to request access to them and to request their modification or even their deletion.

This Policy governs all transactions between Delphi Alchemy and its customers, regardless of the manner in which they have been carried out and is structured in accordance with the General Data Protection Regulation 679/2016, Law 4624/2019 and Law 3471/2006.

Types of Personal Data Collected

Identification and contact details such as full name, residential/work address, landline/mobile phone number, email address, etc.

Information relating to the customer’s business and invoicing details such as company name, registered seat, address, VAT number, Tax Office, contact telephone number, email address, VAT status, billing details, professional activity, etc.

Information relating to the user’s computer including IP address, geographical location, browser type and version, operating system, etc.

Information regarding visits to and use of the website including referral source, duration of visit, page views, navigation path on the website as well as frequency and conditions of use.

Information relating to purchases made by the customer, services used and transactions carried out on the website.

Information contained in any communication of the user with Delphi Alchemy via email or through its website, including communication content and metadata.

Any other personal information that the user discloses to the business during communication.

Methods of Collecting Personal Data

Personal data are collected:

During the purchase of products through the website.
• During account creation.
• During communication via email, telephone or contact form.
• During subscription to the newsletter.
• During the user’s activity on Delphi Alchemy’s social media.
• During the use of the website’s services.
• Through cookies (see Cookies Policy).

Legal Basis for Processing

The processing of personal data is carried out based on:

The performance of a contract (completion of an order).
• Compliance with legal obligations (tax and accounting legislation).
• The legitimate interest of the business (website security, fraud prevention).
• The user’s consent (newsletter, marketing, cookies).

Reasons for Collecting Personal Data

The personal information submitted to Delphi Alchemy may be used for the following purposes:

Management of the website and the business of Delphi Alchemy.
• Personalised configuration of the website for the user.
• Enabling the use of the available services on the website.
• Dispatch of the goods purchased by the customer through the Delphi Alchemy website.
• Sending statements, invoices and payment reminders to the customer, as well as collecting payments from them.
• Sending non-promotional communications.
• Responding to requests and complaints.
• Sending newsletters (provided that consent has been given).
• Sending promotional communications relating to Delphi Alchemy or to the businesses of specific third parties which may be of interest to the user, through notifications or, if agreed, via email or similar technology (the user may inform Delphi Alchemy at any time that they no longer wish to receive promotional communications).
• Providing aggregated or statistical information about users to third parties. Such information does not directly identify individual users and is used solely for analytical or statistical purposes.
• Ensuring the security of the website.
• Compliance with legal obligations.

Addition (payments – GDPR/security): In the event of payment by card, card details (e.g. card number, CVV) are not stored by Delphi Alchemy, as the entry/processing takes place in the secure environment of the respective payment provider/bank (where applicable).

Disclosure of Personal Data

Delphi Alchemy may disclose the user’s personal information to any of its employees, executives or professional advisors, representatives, suppliers or partners, always in accordance with this Policy, with discretion and confidentiality. Disclosure is made only in cases where it is necessary in order to satisfy the user’s requests, process their orders, resolve any issues they encounter in relation to the services or products of the business, complete a transaction or in any other case deemed necessary in order to provide optimal service.

Delphi Alchemy may disclose the user’s personal information to the extent required by law, in connection with any current or future legal proceedings, for the purpose of establishing, exercising or defending its legal rights, including the provision of information to third parties for the purposes of fraud prevention and credit risk reduction.

The parties to whom this information is disclosed are expressly prohibited from using it for purposes other than those for which it was intended and are bound to comply with personal data protection rules.

In the event of international shipments or use of providers outside the European Economic Area, data may be transferred to third countries, in accordance with applicable legislation.

Processing of Personal Data

The processing of personal data by Delphi Alchemy is carried out exclusively for the purposes referred to in this Privacy Policy and in particular for:

serving and supporting the customer
• responding to requests, questions and complaints
• executing and managing orders and transactions
• compliance with tax, accounting and other legal obligations
• ensuring the security of the website and preventing fraud
• improving services and the user experience of the website

Processing is carried out in accordance with the declared legal basis (performance of a contract, legitimate interest, legal obligation or consent, where required).

Promotional Actions

Upon registration to the Delphi Alchemy Newsletter list (promotional actions), the user provides their explicit consent to receive updates regarding products, services, news and activities of Delphi Alchemy.

This consent may be withdrawn at any time, free of charge, via the unsubscribe link included in each relevant email or by contacting the business.

Withdrawal of consent does not affect the lawfulness of processing carried out prior to such withdrawal.

Retention of Personal Data in the Records of Delphi Alchemy

The personal data provided to Delphi Alchemy are retained in its records for as long as the customer uses its products and services and for as long as there is active consent for the reasons and purposes initially given.

In the event that the contractual relationship ceases, data relating to transactions and tax obligations are retained for as long as required by applicable tax and accounting legislation (indicatively up to 10 years), unless a longer retention period is required by law. Data based exclusively on consent (e.g. newsletter) are retained until such consent is withdrawn.

After the expiration of the above periods, the data are deleted or anonymised.

Retention is always carried out in compliance with the legal obligations of Delphi Alchemy.

Security of Personal Data

Delphi Alchemy takes appropriate technical and organisational measures for the protection of personal data.

The user is responsible for maintaining the confidentiality of their account access credentials.

Although Delphi Alchemy takes all appropriate technical and organisational measures to protect personal data, the transmission of information via the internet may involve risks. Therefore, the absolute security of data during transmission cannot be fully guaranteed, without this negating the obligations of the business to protect them in accordance with applicable legislation.

User Rights and Ways to Exercise Them

In accordance with the General Data Protection Regulation (GDPR), the user retains the right of access and information, rectification and/or completion, restriction of processing, objection to processing, data portability and erasure of their personal data.

More specifically:

The user retains the right to have access to and be informed about:

the data that have been collected,
• the reasons for their collection,
• the manner and legal basis of their processing,
• the period of their retention,
• as well as information regarding their disclosure to third parties.

The user retains the right to request rectification or completion of inaccurate or incomplete data.

The user retains the right to request restriction of processing or to object to it, in the cases provided by law. In certain cases, the exercise of these rights may affect the ability to complete transactions (e.g. shipment of an order).

The user retains the right to data portability, namely to receive their data in a structured, commonly used and machine-readable format or to request their transmission to another controller, where technically feasible.

The user retains the right to erasure (“right to be forgotten”), provided that there are no lawful grounds for retention (e.g. tax obligations).

In order to exercise any right, the user may send a request to the email address info@delphialchemy.com.

Delphi Alchemy may request additional information to verify the identity of the applicant, where there is reasonable doubt.

The request is examined within one (1) month from its receipt. The deadline may be extended by up to two (2) additional months in case of complexity or a large number of requests, with relevant notification to the applicant.

The exercise of rights is free of charge. However, in the case of manifestly unfounded or excessive requests, particularly due to their repetitive nature, Delphi Alchemy reserves the right to impose a reasonable fee or refuse to act on the request, in accordance with the GDPR.

If the user considers that their rights are being violated, they may lodge a complaint with the Hellenic Data Protection Authority (HDPA).

Delphi Alchemy collects only the data strictly necessary for the fulfilment of its contractual and legal obligations and processing is always carried out in accordance with applicable legislation.

Third-Party Websites

The website may include links to third-party websites. Delphi Alchemy bears no responsibility for their privacy policies.

Social Media

Delphi Alchemy maintains accounts on social media (Facebook, Instagram, X). During the user’s interaction with them, data may be processed in accordance with this Policy.

TERMS OF USE

Introduction

The website delphialchemy.com is an online store selling products created and operated by the sole proprietorship of Georgia Michailoudi, based in Sitochori, Serres, Greece, with Tax Identification Number (TIN) 155326805 and Tax Office of Serres.

You may contact the business via the contact form available on the “Contact” page or by phone at +30 6906849624.

These Terms of Use govern the use of the website and all transactions/contractual relationships between the business (hereinafter “the business” or “Delphi Alchemy”) and each customer/visitor (hereinafter “customer”, “user” or “visitor”) conducted through the online store (hereinafter “Delphi Alchemy website” or “this website” or “e-shop” or “online store”), via electronic communications or by any other available means.

By visiting or using in any way the Delphi Alchemy website and the services offered therein, the user declares that they have read and expressly and unconditionally accept these Terms of Use.

If the user does not wish to be bound by these Terms of Use and/or does not agree with the data processing practices described in the Privacy Policy, they must refrain from accessing and/or using the website or any service or product offered by Delphi Alchemy.

Modification of Terms

The business reserves the right to modify, update, revise at any time the terms of use of this website, undertaking the obligation to correspondingly modify, update, revise this text.

The user has the obligation to review the terms of use upon each visit to the website in order to be informed of any modifications.

Intellectual Property

The content of this online store, including distinctive titles, logo, trademarks, designs, images, photographs, graphics, texts, etc., constitutes the intellectual property of Delphi Alchemy.

Any modification, republication, copying, transfer or use for any reason or purpose is expressly prohibited. They are provided exclusively for the visitor’s personal use while browsing the website.

Limitation of Liability – Disclaimer

Delphi Alchemy maintains no relationship with any other business or website whose domain name bears or refers to its name.

The content of this website may contain errors or inaccuracies arising unintentionally or due to improper website operation. Delphi Alchemy does not guarantee uninterrupted or error-free content, nor that such errors will be corrected. No express or implied warranty is provided regarding completeness, timeliness, accuracy or suitability of the content.

Delphi Alchemy cannot guarantee that the website or the hosting server are free of viruses or harmful components. Under no circumstances, including negligence, shall Delphi Alchemy be liable for any damage suffered by the user from visiting or using the website or its content.

Product Availability

Delphi Alchemy makes every effort to ensure accurate and up-to-date product availability information. However, displayed availability may occasionally be inaccurate. Delphi Alchemy bears no responsibility for such inaccuracies.

In such cases, Delphi Alchemy may inform the user and propose alternatives where possible, without further obligation or liability.

Force Majeure – Delays – Cancellations

The business shall not be liable nor obliged to compensate for any damage caused by order cancellation or delay due to any cause, including negligence or force majeure circumstances.

Content – Information

The content and information provided on the website shall not under any circumstances be considered advice nor imply encouragement for specific actions. Users rely on such content at their own responsibility.

The information provided on the website regarding products (herbs, essential oils, crystals etc.) is intended for informational and educational purposes only and does not constitute medical advice. The products offered by Delphi Alchemy are not intended to diagnose, treat, cure or prevent any disease. Users should consult a qualified healthcare professional before using any product if they have medical conditions, are pregnant, breastfeeding, or taking medication.

In case of known allergies or sensitivity to natural ingredients, it is recommended to test a small amount of the product before use. If irritation, allergic reaction, or any adverse effect occurs, the use of the product should be discontinued immediately and appropriate medical advice should be sought.

Personal Data – Cookies

Delphi Alchemy is responsible for collecting, processing and storing users’ personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and applicable national and international legislation.

Cookies are used for statistical purposes and to improve user experience. For more information, please refer to the Cookies Policy.

For further information on personal data processing, please refer to the Privacy Policy.

User Obligations

The user is responsible for providing true, complete, valid and accurate information and updating it promptly if modified.

If registering third-party data, the user declares they have obtained consent. The user also declares they are an adult (18+) or have parental consent where required.

Unlawful, abusive or harmful use of the website is strictly prohibited.

The user is solely responsible for any use of the website violating these Terms or applicable law. Delphi Alchemy reserves the right to restrict or terminate access.

Products such as herbs, essential oils and similar natural products should be used responsibly and in accordance with their intended purpose. Delphi Alchemy shall not be liable for improper use of the products.

Pricing Policy

Delphi Alchemy reserves the right to modify prices at any time without prior notice. Products placed in the cart do not constitute price commitment.

Formation of Contract

The presentation of products on the website does not constitute a binding offer but an invitation to the customer to submit an order.

By placing an order through the website, the customer submits a proposal to purchase the selected products.

The contract of sale is concluded only when Delphi Alchemy accepts the order and the customer receives confirmation of the order via email or other electronic means.

Delphi Alchemy reserves the right to refuse or cancel an order in cases including but not limited to product unavailability, errors in product information or pricing, or suspected fraudulent activity.

Dispute Resolution – Governing Law – Jurisdiction

These Terms shall be governed by and construed in accordance with Greek law.

Any dispute not resolved amicably shall fall under the jurisdiction of the competent courts at the registered seat of Delphi Alchemy in Greece, without prejudice to any mandatory consumer protection provisions or the right of consumers residing in the European Union to bring proceedings before the courts of their place of residence.

These Terms are provided in both Greek and English. In case of discrepancy, the Greek version shall prevail.

SHIPPING POLICY

General Information

This Shipping Policy applies to all orders placed through the online store delphialchemy.com.

Its purpose is to inform customers about the methods, timeframes and terms of product shipment.

The business ships products to:

Greece
• countries of the European Union
• United States of America
• and other countries where shipping is possible (provided that shipment is supported)

Order Processing Time

Orders are processed within 1–3 business days from confirmation of payment.

During periods of increased order volume or in cases of force majeure, the processing time may be extended. In such case, the customer will be informed accordingly.

Delivery Times

Delivery times are indicative and depend on the destination:

Greece: approximately 1–3 business days
• European Union: approximately 3–7 business days
• USA and other countries: approximately 7–15 business days

The business is not responsible for delays caused by courier companies, customs authorities or other external factors.

Shipping Costs

Shipping costs are calculated during checkout and are displayed before payment.

The business reserves the right to offer free shipping during promotional periods or for orders above a specific amount.

Customs and Duties

For shipments outside the European Union, customs duties, import taxes or other charges may be imposed by the competent authorities of the destination country.

Such charges are not included in the purchase price and are borne exclusively by the recipient.

Shipment Tracking

Where available, a tracking number is provided after the shipment of the order, so that the customer can monitor its progress.

Transport Responsibility

The business ensures the secure packaging of the products.

From the moment the order is delivered to the carrier, responsibility for any delays or losses lies with the transport company.

In the event of loss or damage, the business will cooperate with the customer and the carrier to resolve the issue.

Incorrect Shipping Details

The customer is responsible for the correct entry of shipping details.

The business bears no responsibility for delays or non-delivery due to incorrect details entered by the customer.

Contact

For any questions regarding the shipment of your order, you may contact:

Email: info@delphialchemy.com
Tel.: +30 6906849624

RETURNS & WITHDRAWAL POLICY

General

This Returns Policy applies to all purchases made through the online store delphialchemy.com.

Its purpose is to clearly inform customers about the terms for returning products and exercising the right of withdrawal, in accordance with applicable Greek and European legislation on distance selling.

This Policy applies to all orders regardless of the country of shipment. For customers outside the European Union, the Policy applies as a store policy in accordance with these terms.

Right of Withdrawal (14 days)

The consumer has the right to withdraw from the purchase within fourteen (14) calendar days from the date of receipt of the product, without the need to provide justification.

In order to exercise the right of withdrawal, the customer must inform the business by means of a clear statement (e.g. via email at info@delphialchemy.com).

Return Procedure

For the return of a product, the customer must:

Contact the business via email before shipping.
Send the product to the address that will be communicated to them.
Include the proof of purchase.

The return shipping costs are borne by the customer, unless the product is defective or has been sent incorrectly.

Conditions for Acceptance of Return

In order for a return to be accepted, the product must:

be in its original condition
• not have been used
• be in its original packaging
• be accompanied by the receipt or invoice

The business reserves the right not to accept returns that do not meet the above conditions.

Refusal of Delivery / Unclaimed Orders

In the event that the customer refuses to accept delivery of the order or fails to collect it after reasonable delivery attempts by the carrier, the order will be returned to Delphi Alchemy.

In such cases, the customer will be considered responsible for the failed delivery.

Delphi Alchemy reserves the right to deduct from any refund:

the original shipping cost (where applicable)
the return shipping cost charged by the carrier

The remaining amount (if any) will be refunded to the customer using the original payment method.

If the order qualified for free shipping, the actual shipping cost incurred by Delphi Alchemy may be deducted from the refund.

Exceptions from the Right of Withdrawal

In accordance with the legislation, the right of withdrawal does not apply in the following cases:

Products which have been unsealed after delivery and are not suitable for return for reasons of hygiene or health protection.
(e.g. essential oils, herbs, products that come into direct contact with the contents)
Products that have been manufactured or adapted according to the customer’s specifications or are clearly personalised.
Products which are liable to deteriorate or have a limited shelf life.

Defective or Incorrect Products

In the event that the customer receives a product that is defective or different from the one ordered, they must inform the business within a reasonable period of time from receipt.

In such cases:

the return is made at no cost to the customer
• a replacement or refund is offered

Refunds

Refunds are processed within up to 14 days from the receipt and inspection of the returned product or from the proof of shipment of the return.

The refund is made using the same payment method used for the original transaction, unless otherwise agreed.

Online Dispute Resolution

Consumers residing in the European Union may also use the European Commission’s Online Dispute Resolution (ODR) platform for the resolution of disputes related to online purchases.

The platform is available at:
https://ec.europa.eu/consumers/odr