Everything you need to know before placing your order
We’ve gathered the most common questions to help you shop with confidence. From shipping and payments to product details, here you’ll find quick answers to make your experience smooth and worry-free.

How long does shipping take?

Shipping times depend on the courier you choose at checkout. Estimated delivery times are shown before you place your order, so you know exactly when to expect it.

Which shipping methods are available?

We offer multiple shipping options such as courier delivery (ACS, ELTA) and express services (like DHL). You can choose the one that fits your needs during checkout.

Can I track my order?

Yes, once your order is shipped, you will receive tracking details via email so you can follow your package in real time.

What payment methods do you accept?

We accept secure payments via:

  • Credit/Debit Cards
  • Google Pay
  • Apple Pay
  • PayPal
  • Bank payment (e.g. Piraeus Bank)

All payments are processed through secure gateways.

Is it safe to pay online?

Absolutely. All transactions are encrypted and processed through trusted payment providers to ensure your data is fully protected.

Can I change or cancel my order?

If your order has not been shipped yet, contact us as soon as possible and we’ll do our best to update or cancel it.

Do you offer returns or refunds?

Yes, if you’re not satisfied with your purchase, you can contact us within a specific timeframe to arrange a return or refund according to our policy.

What should I do if I receive a damaged product?

If your item arrives damaged, please contact us immediately with photos, and we will resolve the issue as quickly as possible.

Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and manage your details more easily.

How can I contact you?

You can reach us via email or phone for any questions before or after your purchase. We’re here to help!